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Home Audio/Video Technician in Woodstock, IL at UniTek Global Services, Inc.

Date Posted: 11/29/2018

Job Snapshot

Job Description

DirectSAT USA - Home Audio/Video Installation Technician
Woodstock, IL & Surrounding Areas

Summary

The Home A/V Technician will travel to customers’ homes to troubleshoot, install, upgrade, and/or repair home audio, video, and electronic products/services. Essential Duties and Responsibilities includes the following (other duties may be assigned):

§ Safely and professionally install home service products including, but not limited to, televisions, furniture, and home automation devices.

§ Repair, service, and troubleshoot mobile devices/electronics, including cell phones.

§ Maintaining a company vehicle and managing company assets.

§ Meeting customer appointment expectations by showing up on time.

§ Driving multiple hours per day in all-weather types to pick up, deliver, and install necessary products.

§ Lifting heavy packaging and boxes containing large devices like televisions.

§ Handle all customer issues and questions with care by develop solutions for the end-user.

§ Managing the work order from receipt to completion including system updates, proper compliance paperwork, and risk management through phone calls and smart phone applications.

§ Ensure all work is done according to professional quality standards.

§ Operate small hand tools and small power tools with efficiency and skill.

§ Follow all company policy and procedures relevant for the technician position.

Job Requirements

Qualifications

§ Has an overall understanding of the work environment and process, with a working knowledge of the organization and an intermediate level of technical skills required to complete assignments

§ Strong organizational and communications skills

§ Must be able to work under pressure Education and/or Experience Requirements

• High school diploma or GED

• One-year experience in electronics, CATV, Asurion repair, Geek Squad, or related field is preferred

• Must be able to lift 50 lbs and work in tight spaces

• Must pass pre-employment drug screen & background check

• Must have valid driver’s license

• Must have a basic knowledge of home construction and structure Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Physical Demands

While performing the duties of this job, the employee is regularly required to stand and walk. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.