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ISP Fiber Technician - Up to $2500 sign-on bonus for experience techs in Austin, TX at UniTek Global Services, Inc.

Date Posted: 1/19/2018

Job Snapshot

Job Description

Job Title:                       Fiber Splicer/ISP Technician


Department:                Operations

Reports To:                   ConstructionManager

FLSA Status:                 Non-Exempt


Job Summary:   The ISP FiberTechnician position is a mid level to senior level construction worker that canperform both aerial and underground cable and fiber installation work, splicefiber, and has a good working knowledge of aerial and underground rules andregulations. , the Fiber Technician will be expected to undertake a lead and/ora foreman role in the field for both aerial and underground fiber related work. In Addition, technician will be working withDWDM light meters, OSAM's, tunable light sources, OTDR, CWDM, DWDM, singlechannel and mux wave management, piggy backed parent/child enclosure setups,FTTu, FTTh, RFoG, Matrix CREATION, Fiber as-built's and terminology. Able totroubleshoot and repair problems utilizing optical test equipment such asOTDRs, OSAMs, Fiber Identifiers, scopes and proper fiber standards andpractices.  Should be Familiar withOLT/PON cards and equipment, Patch panel and relay rack management and fiberconnector preparation and care.



Provide professional technical services for troubleshooting,testing, provisioning, system expansions and maintenance support with theGoogle Fiber network in the Austin, TX metro areas.

Services will include network support and maintenance,including provisioning and maintaining hardware and software.

Service calls are categorized as one of three types: (1)Emergency, (2) Corrective (Non Emergency)/Receive and Tech Assist and (3) OnDemand. Outages impacting network performance and/or safety will be handled asan emergency, regardless of the percentage of users affected.




  • Pushing a button, toggling a switch or setting an externally accessible dipswitch.

  • Rebooting or power cycling of equipment.

  • Reading off serial numbers on equipment to Google representative or designated contact.

  • Providing visual verification (remote eyes) to assist Google remote troubleshooting efforts.

  • Relaying status of equipment status indicators or typing simple commands on a pre-installed console.

  • Plugging in a console port for remote management.

  • Moving or securing a single cable.

  • Replacing or verifying connectivity integrity of crossconnects.

  • Adding, removing, or verifying a demarcation label.

  • Basic troubleshooting of equipment.

  • Inventorying equipment or taking digital pictures of

  • Labeling equipment and cable connections.

  • Assisting customer with physically installing, relocating, or movement of equipment.

  • Shipping and handling return material authorization (“RMA') equipment.

  • Assistance with conference room activities.

  • Installing, replacing/removing equipment components (e.g. router/switch, internal module or card, disk drive, memory, etc.) that are hot-swappable and/or highly modular in design.

  • Use of various video test equipment to assist in correcting various video impairments.

  • Swapping of pre-labeled, pre-ejected, removable media (tapes, CDs, DVDs, etc.)

  • Installing or swapping pre-configured equipment or components.

  • Installing cross-connects from customer equipment to patch panels.

  • Moving or securing cables or customer-side crossconnects.

  • Installing software with default configurations or specific and basic customer provided instructions.

  • Establishing or taking down a loop-back on a carrier circuit to assist in remote testing.

  • Diagnostic and signal testing a circuit with diagnostic equipment.

  • Installation, configuration, or troubleshooting of specialized or complex infrastructure components or software applications (e.g. Oracle RDBMS, RAID solutions, Fiber-channel devices, firewalls, load balancers, etc.)

  • Full deployment of delivered infrastructure, including hardware, software, middleware, and related components.

  • Repairing and or replacing defective components and modules, associated broadband equipment, power supplies, batteries, power distribution equipment and interconnections.

  • Performing unscheduled remedial maintenance

  • Working with Google staff to schedule and perform required maintenance, including on weekends or after normal business hours.

  • Keeping current repair and maintenance logs as detailed in the Deliverables section of this SOW

  • Contractor will develop and provide Google with a strategy for optimizing network uptimes, including a specific spare parts strategy detailing proposed inventory of onsite spares, crash kits, parts, logistics, etc.

  • Contractor will prepare and provide Google with business continuity processes and logs that would apply in the event of a major outage.

  • Contractor will utilize passwords assigned by Google. Contractor will not use administrative passwords without specific express written permission from Google.

  • Contractor will follow mutually defined processes by which support will be transitioned from Google to Contractor.

  • Contractor will work in conjunction with Google as well as all local contractors/resources that impact or connect to the Google network.

  • Contractor will notify Google’s designated contact of any and all outages, provide advance notice of routine maintenance procedures, and provide details on any procedure that may be service affecting.

  • Contractor will confirm all scheduled maintenance, firmware downloads and patches with Google.

  • Contractor will provide technical Services 24 hours per day, 7 days per week, 365 days per year.

  • Contractor will maintain all optical, switching, routing, server, AC/DC power distribution equipment and other equipment in various combinations at each Site.

  • Contractor will provide information back to Google via multiple modalities: email, telephone (cellular and/or landline), video chat (hangouts), textbased chat (Google Talk), etc.

  • In order to adequately provide the Services, Contractor will ensure that its personnel have the necessary training and background, which includes certification in the following:

    • Cisco (7600, CRS, ASR)

    • Juniper (SRX, EX, T and MX Series)

    • Alcatel-Lucent (7750 and 7360)

    • Adtran Total Access 5000

      • This includes demonstrable experience with equipment from 2 manufacturer's (minimum) and at least 2 product lines from each.

  • Further, personnel will have at least one of the following certifications:

    • Cisco CCNA or,

    • Juniper JNCIA or,

    • Equivalent certification from other relevant vendor.

  • Google Fiber Software Tools. As the same are made available to Contractor, Contractor agrees to fully utilize the Google Fiber Software Tool(s) in its provision of Work, as applicable. Contractor will work closely with Google Fiber to identify other processes that may simplify management and speed construction, which Google Fiber may build and deploy in future releases of Google Fiber Software Tools. Unless otherwise specified in a Work Order, Google will provide the Google Fiber Software Tools at no cost to Contractor. Contractor will be responsible for procuring hardware and any associated operational costs and systems necessary to access and fully utilize the Google Fiber Software Tools

possess valid driver’s license

Job Requirements





  1. Education and/or Experience: Minimum of two (2) years in cable construction and/or

engineering experience with a thorough understanding of all aspects relative to HFC




  • Minimum of 2-4 years of splicing experience in telecommunications or utility industry

  • Proven ability to understand and follow directions

Technical Skills

  • Must be able to record and organize paperwork via hardcopy and electronic format
  • Organized with a strong attention to detail and capable of working with minimum supervision
  • Must be able to read, comprehend and interpret site plans, construction drawings and scopes of work
  • Thorough understanding of the local permitting process and requirements for all work activities requiring permits, including traffic control
  • Must be able to create materials list based on plans/scope of work, order and compile materials for crew in advance of deployment
  • Industrial First Aid and CPR certifications and experience
  • Demonstrated expertise in construction skills, including underground and aerial telecommunication construction techniques, fiber splicing techniques, emergency restoration practices, and general industry knowledge
  • Job related certifications such as safety, fiber training and experience with various manufacturers
  • Computer and Microsoft Office proficiency

Soft Skills:


  • Ability to read, comprehend and carry out instructions
  • Strong organizational, interpersonal, verbal and written communication skills
  • Ability to motivate, lead, teach and train on proper work and safety procedures

Physical Requirements:          

  • Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat and lift 75 lbs

  • Travel to work sites 75-80% of the time

  • Must be able to stand for long periods of time on varied surfaces

  • Must be able to pass pre-employment screening that includes background and drug testing

  • May be required to work long and unpredictable hours, including work after normal business hours in the event physical restoration of fiber plant is needed.

  • Position requires working outdoors in all types of weather

  • Must possess valid driver’s license


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